Terms and conditions

A booking is considered confirmed only when:

• The payment has been approved.
• The guest has received their payment receipt.
• A valid booking number has been generated.

Puerto Maya Cancun may request from the guest:

• Proof of payment.
• Booking number.
• Valid official identification.

The Mayan Jungle Tour + Dock Fee is a tourist experience that includes:

• Welcome and check-in.
• Traditional Mayan ceremony.
• Pre-Hispanic show.
• Speedboat ride through Nichupté Lagoon.
• Arrival at the reef area.
• Snorkeling activity (subject to sea conditions).
• Return to Puerto Maya.
• Photo experience.
• Traditional Mayan snack and beverage.

The experience includes:

• Use of speedboats in Nichupté Lagoon.
• Traditional Mayan snack.
• Courtesy beverage.
• Snorkeling equipment.
• Life jacket.
• Bilingual guide throughout the experience.

Published rates for the Mayan Jungle Tour + Dock Fee include access to the tourist experience and the mandatory operating charge (Dock Fee).

Current international rates

• Adult: USD $89.
• Child: USD $69.

Rates include

• Access to the Mayan Jungle Tour.
• All services described in section III.
• Mandatory Dock Fee.

Dock Fee

The Dock Fee is a mandatory operating charge included in the final price shown to the guest.

This charge covers concepts related to:

• Use of maritime facilities.
• Use of the dock.
• Conservation and maintenance of infrastructure.
• Maritime access operation and logistics.
• Wristband or protected-area access where applicable.
• Administrative expenses associated with the booking.

For administrative and cancellation purposes, Puerto Maya Cancun considers a Dock Fee of USD $20 per person for international visitors.

Optional services not included

• Transportation.
• Photos and videos.
• Towels.
• Lockers.
• Tips.

• Cancellation requests must be made through Puerto Maya Cancun's official channels.
• Cancellations made more than 72 hours in advance.
• The guest will be entitled to a refund of the portion corresponding to the purchased tour.
• The Dock Fee, equivalent to USD $20 per person for international visitors, as well as administrative, operational, and processing charges associated with the booking, are non-refundable.

Example

• International adult rate: total paid USD $89.
• Refundable tour portion: USD $69.
• Retained Dock Fee: USD $20.

Cancellations made between 72 and 24 hours before the activity

• No refunds apply.
• The guest may request one reschedule at no additional cost, subject to availability.

Cancellations made less than 24 hours before the activity

• No refunds apply.
• No date changes apply.

A No Show occurs when the guest does not arrive on the reserved date and time.

Bookings considered No Show:

• Are non-refundable.
• Are non-transferable.
• Do not generate credit for future visits.

Date changes may be requested up to 24 hours before the activity.

All changes are subject to:

• Operational availability.
• Tour capacity.
• Weather conditions.

If there is a fare difference, it must be covered by the guest.

The safety of our guests is a priority. When weather or sea conditions, or instructions from the Harbor Master's Office, prevent the snorkeling activity, that activity will be suspended.

In these cases:

• The tour will not be canceled.
• The experience will continue operating.
• Participants will enjoy an extended ride through Nichupté Lagoon.
• Natural channels, flora, and fauna of the region will be explored.

Minimum age

6 years old, with an adult accompanying any minor at all times.

Not allowed to participate

• Pregnant women.
• People with severe back problems.
• People whose medical condition represents a risk to their own safety or that of others.

The boats operate at high speeds. Participation implies acceptance of the inherent risks of water and recreational activities.

Every participant must:

• Follow staff instructions.
• Use safety equipment correctly.
• Maintain responsible behavior during the activity.

Puerto Maya Cancun may deny access or remove from the tour anyone who:

• Is under the influence of alcohol or prohibited substances.
• Displays dangerous behavior.
• Fails to comply with established safety measures.

The receipt issued by Puerto Maya Cancun is the official proof of purchase.

The guest must keep it and present it in digital or printed format when requested.

Payments may be processed through platforms authorized by Puerto Maya Cancun, including certified payment processors.

Puerto Maya Cancun does not store complete credit card information.

Puerto Maya Cancun will not be responsible for:

• Transportation, lodging, or services contracted with third parties.
• Losses resulting from delays caused by circumstances beyond the company's control.
• Personal belongings lost during the visit.
• Situations caused by natural phenomena, government provisions, or force majeure events.

Puerto Maya Cancun may modify these Terms and Conditions when necessary for operational, commercial, or legal reasons.

A booking is considered confirmed only when:

• The payment has been approved.
• The guest has received their payment receipt.
• A valid booking number has been generated.

Puerto Maya Cancun may request from the guest:

• Proof of payment.
• Booking number.
• Valid official identification.

The Jet Ski + Dock Fee experience is a tourist activity that includes:

• Check-in and welcome.
• Safety instructions provided by bilingual guides.
• Jet Ski ride through Nichupté Lagoon.
• Return to Puerto Maya.
• Access to the facilities during your visit.

Guests may enjoy:

• Showers.
• Restrooms.
• Free parking.
• WiFi.
• Craft shop.
• Mayan Lounge Restaurant.

The experience includes:

• Jet Ski.
• Life jacket.
• Bilingual guide.
• Use of showers.
• Use of restrooms.
• Free parking.
• WiFi.

Published rates for the Jet Ski + Dock Fee product include the contracted experience and the mandatory operating charge (Dock Fee).

Dock Fee

The Dock Fee is a mandatory operating charge included in the final price shown to the guest.

This charge covers concepts related to:

• Use of maritime facilities.
• Use of the dock.
• Conservation and maintenance of infrastructure.
• Maritime access operation and logistics.
• Wristband or protected-area access where applicable.
• Administrative expenses associated with the booking.

For administrative and cancellation purposes, Puerto Maya Cancun considers a Dock Fee of USD $10 per person for international visitors.

Optional services not included

• Transportation.
• Photos and videos.
• Towels.
• Lockers.
• Tips.

Cancellation requests must be made through Puerto Maya Cancun's official channels.

Cancellations made more than 72 hours in advance

• The guest will be entitled to a refund of the portion corresponding to the purchased tour.
• The Dock Fee, equivalent to USD $10 per person for international visitors, as well as administrative, operational, and processing charges associated with the booking, are non-refundable.

Example

• International adult rate: total paid USD $68.
• Refundable tour portion: USD $58.
• Retained Dock Fee: USD $10.

Cancellations made between 72 and 24 hours before the activity

• No refunds apply.
• The guest may request one reschedule at no additional cost, subject to availability.

Cancellations made less than 24 hours before the activity

• No refunds apply.
• No date changes apply.

A No Show occurs when the guest does not arrive on the reserved date and time.

Bookings considered No Show:

• Are non-refundable.
• Are non-transferable.
• Do not generate credit for future visits.

Date changes may be requested up to 24 hours before the activity.

All changes are subject to:

• Operational availability.
• Tour capacity.
• Weather conditions.

If there is a fare difference, it must be covered by the guest.

The safety of our guests is a priority. When weather or sea conditions, or instructions from the Harbor Master's Office, prevent the activity, it will be suspended.

Jet Ski operation is subject to:

• Weather conditions.
• Lagoon conditions.
• Harbor Master restrictions.
• Orders from competent authorities.

Minimum age to drive

18 years old.

Minimum age to ride as a passenger

13 years old.

Participants under 18 must be accompanied by a responsible adult.

Maximum permitted weight

110 kg per person.

Not allowed to participate

• Pregnant women.
• People with heart conditions.
• People with severe back problems.
• People with mobility limitations that could compromise their safety.
• People whose medical condition represents a risk to themselves or others.

Every participant must:

• Follow staff instructions.
• Use safety equipment correctly.
• Maintain responsible behavior during the activity.

Puerto Maya Cancun may deny access or remove from the tour anyone who:

• Is under the influence of alcohol or prohibited substances.
• Displays dangerous behavior.
• Fails to comply with established safety measures.

The receipt issued by Puerto Maya Cancun is the official proof of purchase.

The guest must keep it and present it in digital or printed format when requested.

Payments may be processed through platforms authorized by Puerto Maya Cancun, including certified payment processors.

Puerto Maya Cancun does not store complete credit card information.

Puerto Maya Cancun will not be responsible for:

• Transportation, lodging, or services contracted with third parties.
• Losses resulting from delays caused by circumstances beyond the company's control.
• Personal belongings lost during the visit.
• Situations caused by natural phenomena, government provisions, or force majeure events.

Puerto Maya Cancun may modify these Terms and Conditions when necessary for operational, commercial, or legal reasons.